The Georgian National Communications Commission has implemented internet quality control to protect consumer interests. Those who find it difficult to watch or download films, play games, or are generally unhappy with the quality of their internet service, can take advantage of the website www.sheamotsme.ge. This platform already allows all users to measure the speed and quality of their fixed internet, and to check whether the quality of service is in line with the terms of the contract signed with the provider. The internet quality control mechanism allows both the customers and the Commission to observe around the clock whether companies are fulfilling their contractual duties. In case of violations, the Commission will act against the internet providers in accordance with the legislation to ensure that customers receive high-quality service.

To test the internet quality, one should follow the following steps: 

- Visit the website www.sheamotsme.ge;

- Carefully read the instructions before testing the quality of service;

- Connect the measuring device to the internet network through a cable, rather than through Wi-Fi;

- Do not open another application during the course of testing the internet quality;

- Accurately fill out the details about yourself and your internet provider;

- In case a fault is detected, the system will automatically allow you to fill out a form of complaint and send it to the Communications Commission;

- To ensure that your complaint is followed up, all instructions must be followed closely;

- If the information provided by you is inaccurate, the complaint will be cancelled.

The Communications Commission worked for a year to improve the current situation on the fixed internet market and ensure that the quality and speed of the internet correspond to the price paid by the customer. The Commission adopted a resolution that defined the qualitative indicators of internet service and determined the methodology for testing internet quality. Companies were given additional duties to comply with the terms of the contract with the customer.

The Commission is working with the U.S. firm Visualware to ensure reliable and accurate quality test results. Their equipment allows simultaneous measurement of 5 parameters of fixed internet: download speed, upload speed, packet loss, jitter and DNS resolution time.

The Communications Commission prioritises protection of consumer rights. To this end, you can now test the quality and speed of your internet connection through www.shemaotsme.ge at any time. If a provider is not complying with its contractual duties, fill out the complaint form and send it to the Commission, which will act within the scope of the legislation to help resolve your issue.