Communications Commission receives ISO Certificate for protecting Consumer Interests and fulfilling Legislative Duties
The Communications Commission is an organisation that most effectively fulfils its legislative duties and responsibilities. This is the assessment issued by the international auditing firm Bureau Veritas Certification, which awarded ComCom the ISO certificate. The ISO 9001:2015 certificate confirms that the Commission continuously strives to improve its activities, apply international standards, develop its technologies and, most importantly, conduct continuous and active communication with the consumers, receiving feedback and taking it into account during the decision-making process.
In the age of digital technologies, new challenges and needs are arising on a daily basis. To effectively deal with these challenges, the Communications Commission carried out extensive works in recent years. ComCom’s first objective was to strengthen its organisational structure and increase efficiency. All stages of transformation proceeded dynamically and perpetually. Prior to being awarded the certificate, the Commission underwent several required stages, carrying out reorganisation, changing its structure and statutes, devising new work descriptions and improving all its internal organisational processes. The ISO 9001:2015 certificate confirms that the Commission’s current structure and model are best designed to fulfil its legislative duties.
By operating with the ISO standard, the Commission is once again proving that in today’s changing environment, it provides the guarantee for each consumer to have continuous access to high-quality telecommunication services. At the same time, the Commission is creating a fair, competitive and free environment for telecom market players.
The internal organisational transformation of the Communications Commission has been supported by USAID through its HICD project. USAID support has strengthened the Communications Commission and brought it into line with international standards.